Previous incidents
Insight data lagging
Resolved Jul 30, 2025 at 1:13pm UTC
All indexers are back to normal
2 previous updates
OTP email delivery for wallets delayed
Resolved Jul 25, 2025 at 7:08pm UTC
OTP delivery times are back to normal levels. We are continuing to monitor
1 previous update
Universal Bridge Experiencing degraded performance
Resolved Jul 16, 2025 at 9:19pm UTC
we have applied patches to UB infrastructure and service has been confirmed to be restored to normal
4 previous updates
Degraded Polygon RPC
Resolved Jul 11, 2025 at 10:55am UTC
Polygon RPC and dependent services are restored
2 previous updates
Degraded performance for AA transaction submission in Sei Mainnet
Resolved Jul 8, 2025 at 10:44am UTC
The issue was resolved and AA transactions are working again.
Root Cause Analysis:
Users experienced failures when submitting account abstraction transactions to Sei Mainnet (chain 1329). Transactions were timing out or returning errors due to a service disruption in our bundler infrastructure. The root cause was a combination of resource exhaustion due to elevated load and inaccurae gas estimation logic in one version of our service. The issue was isolated to v6; v7 users were unaffected.
1 previous update
Degraded performance for AA in Base Sepolia Network
Resolved Jul 8, 2025 at 4:32am UTC
The issue has been resolved. We apologies for the incovenience
1 previous update
Base Sepolia
Resolved Jul 8, 2025 at 2:57am UTC
We identified the issue and seeing AA is recevering
1 previous update
Degraded performance account abstraction in selected chains
Resolved Jul 3, 2025 at 6:33pm UTC
All affected chains recovered
1 previous update
IPFS download issues
Resolved Jun 12, 2025 at 8:12pm UTC
all IPFS download services have been restored
2 previous updates
Insight has stalled data
Resolved Jun 12, 2025 at 6:34pm UTC
Insight service is back to normal with no customer impact
1 previous update
Degraded Universal Bridge Performance
Resolved Jun 12, 2025 at 6:18pm UTC
All services are fully recovered.
1 previous update
Degraded performance for Insight API
Resolved Jun 4, 2025 at 9:02am UTC
Insight API degraded performance has been resolved.
1 previous update
Degraded Account Abstraction performance
Resolved May 30, 2025 at 5:10pm UTC
All services have been restored.
1 previous update
Degraded Account Abstraction performance
Resolved May 30, 2025 at 12:00pm UTC
All services have been restored.
1 previous update
Degraded performance for Etherlink Mainnet
Resolved May 21, 2025 at 12:27pm UTC
Degraded performance for Etherlink Mainnet is mitigated.
1 previous update
Storage - IPFS Uploads
Resolved May 9, 2025 at 5:04am UTC
We have resolved an issue with new IPFS Uploads through our storage service.